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Recruitment Marketing During a Crisis

One of the most commonly cited assumptions is that the balance of power has shifted from candidates to clients almost overnight, and therefore all marketing efforts should be geared towards clients. There is most definitely a degree of reality here as there are fewer roles in the market and finding and securing them is going to be tougher. However, I believe, for most sectors, one of the biggest challenges is going to remain: convincing high-quality candidates to consider a new opportunity.


Speaking to several recruitment leaders who have managed through previous crises, they all agree that risk aversion takes a while to wear off for candidates, with many electing to stay put when they may have previously considered a move. As a recruiter, it is essential to reach these people ahead of time so they are engaged with your brand and ready to move when your clients need them.


This issue is going to be compounded, as client expectations will have changed and they will now expect to be able to attract higher-quality candidates far more easily than they may have done before. In other words, it is going to be far harder to convince them to take a ‘7 out of 10’ when they think there are lots of ‘10 out of 10s’ flooding the market.

Therefore, my advice (perhaps contrary to what others are saying) is that marketing efforts most definitely need to be weighted towards clients, but it is essential to continue marketing to good quality candidates as well. To be clear, not all candidates, as this has the potential to distract and waste time, but the very best people in the market who you know will be high value to your clients.


Timing


It has been really interesting to watch how different businesses have responded. Businesses in different sectors are taking different approaches, but we are also seeing seemingly-identical businesses taking approaches that are the polar opposite of each other. I believe this is due to sheer panic and uncertainty, with reactive decisions at the forefront for most of us.


We are going through an incredibly quick, multistage process that has been changing on a weekly basis, however, this speed of change is already beginning to slow.



Marketing Crisis Stages

These stages are relevant to the tactics I discuss below. The key point is that the speed and reactive nature of your marketing will slow, and there is now time for a carefully thought-out approach.


Tactics


At present, with most people confined to their homes, the number of channels available to all Marketing teams (whether recruitment or not) has significantly shrunk and is now restricted to digital/social/radio/TV. This means there is increased competition for the available space, but the good news is that there are also currently significantly more eyeballs online, resulting in a bigger overall audience.


One example of a more engaged or available audience that we have seen is email open rates, which have significantly increased. In the same way, the numbers of people viewing and reading content online has also gone up. So, right now, content marketing is very important – meaning more online and even an increase in frequencies around email. This content should include a balanced mix of indirect and direct messaging. You want to help and assist so your brand is front-of-mind but also make it easy for the audience to take action, whether that is coming to you with a vacancy or applying to a job. Here are two examples (example 1example 2) of content created specifically to help candidates and clients during this period.


Remember, the content you produce doesn’t have to be ground-breaking, but it does need to be useful and relevant. Even though your competitors may be producing similar material and advice, don’t let this be a barrier to your own efforts. If you do, your brand will fade into the background, making your recruiters’ jobs twice as hard.


This is not to say there is no room for innovation – there is, and it absolutely should be done. Some of the best ideas and initiatives we have been involved in have been partnerships with other businesses or individuals, and also charity initiatives such as this one.


Arm your recruitment team – content marketing is great, but you are likely asking your teams to make a significantly increased number of business development calls, something which may be a relatively new concept to some of them. It is absolutely essential to make this process as easy as possible, otherwise, it just won’t happen. So, when producing material for email or social media, think about how this can be tweaked for the recruiters to discuss or present to their clients. At the same time, the more input you can get from your recruitment teams on what is going on and what their clients or candidates want to hear about, the more relevant you can make your marketing approach.


In the current stage, I would limit paid spend to absolute core priority groups; for example, a limited AdWords campaign geared towards client lead generation. However, as we enter the planning stage, I expect to see paid digital advertising budgets return to a level of normality relatively quickly.


One opportunity that will materialise is the potential to attract good recruiters to your brand as we move out of this period. I don’t just mean the recruiters that have been made redundant, but those that have been unsettled or unimpressed by their company’s approach and therefore are more likely to want to move. How you visualise your brand’s response and showcase your team during this period will really make you stand out later. Another option I have seen one agency begin to do is to organise Zoom chats with recruiters that they believe could be a good future fit.


Key Marketing Rules for Recruiters


  • Fight to ensure your brand does not appear out of touch, or worse, out of action
  • Support your recruiters to make their business development calls
  • Focus on activities related to the core business, but ensure you know what this is first
  • Be personable, empathetic and reasonable with your approach
  • Keep an eye on what others are doing, but do not let this lead your decisions


Whatever you focus on, remember it is all about adding value, playing the long game and generating goodwill – people will remember this later.

 

Chris

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Latest Blogs

By Amber Loach February 7, 2025
To stand out from the competition, effective marketing is more important than ever for recruitment agencies. Without it, your business growth can quickly hit a brick wall and force your consultants to fish in the same pool of prospects. That’s hardly enjoyable or productive (even if your consultants won’t admit to it!) In a highly competitive market, the good news is that you can optimise your costs with outsourced recruitment marketing and access capabilities that can take years to build in-house. We’ll explain why and how. The Real Costs of In-House Marketing The average marketing budget sits somewhere between 7-10% of company revenue, as surveys by Deloitte and Gartner suggest. (If you’re in start-up or high growth mode, that percentage will be higher.) Plans to increase marketing budgets over the coming years will, of course, vary by industry and business needs, but it’s clear that internal marketing teams don’t come cheap. For businesses based in the UK, the average marketing coordinator salary is in the vicinity of £24,000. With the recent increase in the employer National Insurance Contributions rate (from 13.8% to 15%), recruitment agencies are now facing significant payroll costs – and that’s before any marketing is being done to speak of! Breaking it down, an in-house marketing coordinator on a minimum salary of £22k will cost an additional £770 annually from 2025, whilst a midweight marketer on £45k will cost at least another £1,000. Add that up over a team of two to four people (or more), along with leave entitlements and other employee costs, and those pounds sure add up. Not to mention the cost of replacing and onboarding marketing employees. Recruitment agencies in Australia don’t get off lightly, either. To employ a full-time marketing coordinator, you’re looking at an average salary range of $70,000-$80,000 AUD. 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Certain expertise is more important for some campaigns and marketing plans and not others. When using an outsourced marketing agency like us, you get access to an embedded marketing team where you only pay for work you need during a given project or timeframe. We act as an extension of your business to manage your marketing, giving you a range of established skills and strategic knowledge at your fingertips. All without making a single hire. Scalability Based on Business Needs An outsourced marketing solution gives you precious scalability. As all recruitment business leaders are aware, business conditions fluctuate. Your goals will inevitably be adjusted to meet changing market conditions. Based on our experience in working with recruiters, here are common scenarios where marketing scalability is a survival issue: 1. Crowded Markets In crowded industries and sectors, recruiters face stiff competition from rivals with big marketing budgets. 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This helps you forecast and manage costs over any length of time. Reduced Hidden Overheads On top of staffing costs, there are a few other cost gremlins lurking under the floorboards that most companies aren’t aware of until it’s too late. Infrastructure expenses like marketing software and tools quickly add up, especially when you need a group subscription or must pay a premium for basic functionality. An outsourced marketing provider has all these necessary tools, so you don’t need to duplicate them. Even the office space you need for an in-house team can sometimes get overlooked – an often astronomical cost that is becoming harder to justify for many businesses! Engaging a marketing agency gives you access to a marketing team at your fingertips, without the expense of bums on seats. The Final Word Of course, there are many situations where it makes good business sense to maintain or grow an in-house marketing team. The key, however, is to understand the big picture: your balance sheet, the ROI you can reasonably expect from an in-house team, and which options will best enable you to stay agile in a challenging market or business phase. Understanding these factors will guide you to the right marketing solution and avoid expensive mistakes. Outsourced Marketing for Recruiters, Done Your Way We’ve sung the praises of outsourced marketing here, but we’re also experts at helping our clients get the best out of their internal marketing teams. Whether you’re seeking marketing specialists that can dovetail with your internal team, or a standalone solution, or something else, we can do it for you. Let’s talk! Get in touch with Prominence today – we’d love to hear from you.
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By Amber loach January 15, 2025
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